Frequently Asked Questions
Everything you need to know about your Velour Garments experience.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What materials do you use in your garments?
Velour Garments prioritizes premium textiles, including high-grade organic cotton, sustainable blends, and our signature heavy-weight velour fabrics designed for durability and comfort.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.